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Responsible Gambling Policy for Asino in Australia

A Commitment to Safe and Enjoyable Entertainment

At Asino, we believe that online casino gaming should always be a source of entertainment. However, for a small percentage of individuals, it can be challenging to maintain control over their gambling habits. It is crucial to recognize that gambling should never be considered a means of generating income or resolving financial difficulties. We encourage our players to be mindful of the time and money they dedicate to online gaming each day.

Should you feel that your spending is exceeding your budget, or if gaming begins to impact your daily life and routines, we strongly recommend exploring the various tools and support systems available. These measures include setting Personal Limits on your gaming, opting for a period of Self-Exclusion, and reaching out to trusted, independent organizations for guidance and support.

Setting Personal Limits

To empower you to gamble responsibly, we provide a Personal Limits feature. You have the ability to set restrictions on your deposits, losses, wagers, and the amount you spend within a single game or on your overall account activity. This service can be activated by contacting our support team via email at support@asino.com or through our live chat.

You can adjust your limits at any time. While a decrease in a limit is applied immediately, any increase will only be processed after email confirmation and upon the expiration of the previous limit of the same kind. This policy is in place to help prevent impulsive decisions. For more detailed information or assistance with setting your Personal Limits, please don’t hesitate to contact our support team.

  • Deposit Limit: Control the amount you can deposit on a daily, weekly, or monthly basis.
  • Loss Limit: Set a maximum for your losses at the casino over a day, a week, or a month. This limit is calculated based on your initial deposit, not on winnings from that deposit. For instance, if you deposit AUD $50, set a Loss Limit of AUD $10, and then win AUD $1,000, you can still lose more than AUD $10 of the total balance, as the limit is tied to the initial deposit amount.
  • Wager Limit: Manage the total amount you can wager over a day, a week, or a month.
  • Cooling-Off Period: You can activate a Cooling-Off Period for a specific duration. During this time, you will not be able to deposit funds into the casino and will be excluded from all promotional offers. However, you can withdraw your remaining balance. The Cooling-Off period takes effect instantly, and your account will be automatically reactivated upon its conclusion.
  • Self-Exclusion: For a more extended break, you can set a Self-Exclusion Limit for a defined period. This will immediately disable your Player Account, and you will be excluded from all promotional offers for the duration. Depositing or withdrawing funds will not be possible while the self-exclusion is active. Your account will be automatically reactivated when the period ends.
  • Session Limit: You can restrict the amount of time you spend gambling in a single session. This limit is effective immediately, and you will be automatically logged out of your account when the time is reached. You can set a session limit for any duration from 6 to 1,000,000 minutes.

Requesting Self-Exclusion

If you wish to cease gambling on our website for a definite or indefinite period, you can contact our support team at support@asino.com. We will take all necessary steps to block your account access and ensure you do not receive any promotional materials. If you have a remaining balance in your account, please contact our support team after initiating self-exclusion to arrange for the withdrawal of your funds. Our team will assist you with this process in a timely manner, in accordance with our standard withdrawal limits and verification procedures.

For a comprehensive nationwide self-exclusion from all licensed Australian online and phone gambling providers, we strongly recommend registering with BetStop – the National Self-Exclusion Register™. This is a free service provided by the Australian Government.

External Support and Assistance

For professional and confidential advice and support regarding problem gambling, we encourage you to connect with the following Australian organizations:

  • Gambling Help Online: Available 24/7 for free and confidential support. Call 1800 858 858 or visit their website.
  • Gamblers Anonymous Australia: Offers peer support meetings for individuals with a desire to stop gambling.
  • National Debt Helpline: Provides free financial counselling. Call 1800 007 007.

Protecting Minors

Asino strictly prohibits individuals under the age of 18 from participating in any gambling activities on our platform. The legal gambling age in Australia is 18. We employ all available measures to prevent minors from registering and playing. We reserve the right to request proof of identity, and if a player is found to be underage, their access to the website will be immediately terminated.

Given the open nature of the internet, there is still a possibility that underage individuals may attempt to access online gaming sites. We strongly urge parents to take an active role in protecting their children from accessing gambling websites. Specialized software can be instrumental in this effort. For more information, please visit the websites of services such as:

  • CyberPatrol
  • GamBlock®
  • Solid Oak Software
  • Net Nanny